FAQ

Frequently Asked Questions

Calibration related FAQ answers
Contact us for regarding inquiries and other questions.

How do I contact customer service?

*Just call 636-7638

What is the turnaround time?

*Our standard turnaround is 7 working days, but that can be change with the volume of work. You can call customer service for more information.

Will you remind me when my equipment is due for calibration?

Yes, we will send you a recall a month prior to the equipment coming due date

Is there a minimum charge for an onsite calibration?

There must be at least PhP 10,000 worth of calibrations to be performed per visit to send a technician onsite or a PhP 3,500 minimum charge will be required.

What information is required for the onsite calibration?

An accurate list of equipment is required to send the right procedures, personnel and standards.

Who determines the calibration cycles?

The customer must select a cycle for their equipment or we can provide one without any recommended cycle. The cycle should be based on the instruments accuracy, sensitivity, usage, environment and the risks involved with its use. Only the customer can evaluate all these factors wisely.

What if the certificate of calibration was lost?

If  the certificate of calibration was lost, call customer service and they can fax or mail a copy to you.

Can all items be calibrated onsite?

No, you can send a list to us and we will determine if the equipment can be done at our facility or yours.

Do you have a price list?

We do not have a published list, however, you can call customer service and they can supply you with the pricing that you need.

Do you pick up and deliver?

Yes, we do pick up and deliver. You can contact Customer Service to arrange this service. They can also advise you of the cost for pick up and delivery.

Do you require a PO # before any work can be scheduled?

We do require an approved purchase order for an onsite calibration prior to the technician coming to your facility. However, work  and pick can be scheduled but  purchase order is needed before delivery and issuance of calibration certificate.

Will I be advised of repairs beforehand?

Yes, customer service will contact you after the unit has been evaluated.